hold on

 Waiting on hold
-waiting to talk to a human
-yelling at a "machine voice"
   doesn't get me much
   in the way of satisfaction
but
just in case...
"this call may be monitored
for quality assurance"....
What kind of quality is this?
     You are a mega-giant corporation.
     One which sells stock.
     One which is a pillar of the economy.
     And you #@%&* can't hire enough people
     to answer your #$@%&* phone???
So monitor this call-
Record this call-
I'm telling your recording
all about it
-as I listen to your "soothing" music
-which only irritates me more!!!
and then the "machine voice"
comes on to advertise to me
That's not
very
soothing

6 to 9 minutes ...
how many millions of dollars
is this large monopoly worth
I can't go anywhere else to get this
product, this electricity

but when the "person" comes on
I'm as nice as pie
-for I realize
that the job he has
is not very jazzy
-not very fun
and it's not his fault
at all
that
the
machines
have taken
over
the world